We work on results only. It costs you nothing. Our fee is set off against what we actually recover.
A consumer already out of pocket by a hundred euros to a retailer that did not deliver is not going to risk a second sum to get the first one back. So our model is simple: we carry the risk. If it fails, that is our loss and not the client's.
We retain ten per cent of the amount we actually recover. The remainder is transferred to the client. It costs you nothing. The full calculation is shown up front at intake.
| Worked example | Amount |
|---|---|
| Amount paid by the retailer | 240.00 |
| Our retention, 10% | 24.00 |
| To the client | 216.00 |
It costs you nothing. If we recover nothing, we receive no fee. That is also how it is set out in our terms and conditions (in Dutch).
The Amsterdam District Court ordered a no win, no fee provider to make repayment because its terms were unclear about what the consumer would ultimately be out of pocket. That ruling was upheld on appeal. We therefore keep to a fee that can be understood in a single sentence, and we state the percentage before a client commits to anything.
Alongside the purchase price we claim damages from the counterparty where that is possible. How much that comes to depends on the case and is not fixed in advance. Whatever we recover in damages goes to the client in full. We retain nothing from it.
If a client chooses to go to the disputes board or the subdistrict court after our correspondence, those bodies charge their own costs, such as a filing fee or court fee. Those are that body's costs and not ours. We say in advance what a route is likely to cost and whether it is worth it, so that nobody is caught out. See ADR board or the courts.
An instruction to us is a distance contract. The client has fourteen days to reconsider and may withdraw the instruction within that period without giving reasons. See the right of withdrawal (in Dutch).
Submit your case. We confirm within one business day whether we take it on.