What the law actually says about delivery periods, refunds, return costs and burden of proof. Written for anyone who wants to know precisely, with the article numbers included.
These articles are the distillation of what we encounter in files. They are deliberately precise: what an obligation rests on, which paragraph of which article governs it, and where the line runs between what the law requires and what a retailer makes of it.
| Article | Subject |
|---|---|
| How long may a retailer take to refund? | The fourteen days of article 6:230r(1), and the right of suspension in paragraph 4 that retailers read too widely. |
| The thirty-day delivery period | Article 7:9(4) and the question of when default arises under article 7:19a. |
| The fourteen-day cooling-off period | When the period starts, when it becomes twelve months, and which purchases fall outside it. |
| Article | Subject |
|---|---|
| The retailer wants me to pay return shipping. Is that allowed? | The difference between withdrawal and non-conformity, and why that difference decides who pays. |
| The presumption of proof in the first year | Article 7:18a(2) reverses the burden of proof. What that means in practice. |
| Article | Subject |
|---|---|
| There is no chargeback on iDEAL, and what does work instead | What can be recovered for each payment method, and on what basis. |
| Disputes board or subdistrict court | What each route costs, how long it takes and when it makes sense. |
| What a trustmark is worth | Which trustmarks give an enforceable guarantee and which are only a logo. |
Know what you are entitled to but the retailer will not respond? Submit the case and we will write on your behalf.