A firm with a narrow brief

What we stand for

Dutch consumer law is strict on the seller and generous to the buyer. On paper. In practice a consumer with a claim of eighty or two hundred euros runs into a calculation that always comes out the same way: pursuing it costs more effort than the amount is worth. Retailers that fail to deliver or refund are counting on exactly that. It is not an accident, it is a business model.

We exist to reverse that calculation. If pursuing it costs the consumer nothing and takes no time, the reason to let it go disappears. And once enough consumers do pursue it, the business model on the other side disappears too.

What we do

• Claim on behalf of consumers against online retailers and other businesses, in the Netherlands and abroad.
• Conduct the entire correspondence, from notice of default through to escalation.
• Report to trustmark holders and regulators where that achieves something.
• Guide clients to the disputes board or the subdistrict court when the counterparty stays silent.

What we do not do

• We never act against consumers. We accept no collection instructions from businesses. Our counterparty is always a company.
• We are legal professionals, not admitted attorneys. In matters where representation by an admitted attorney is mandatory, we do not act. For subdistrict court matters, which covers virtually every consumer dispute, it is not required.
• We do not take on cases we consider hopeless. Keeping a file open to keep a client occupied serves nobody.

The entity we work under

Hartmann Juris is a trading name of Haldris Holding LLC. The full company details, address and contact details are set out in article 1 of our terms and conditions (in Dutch). Dutch law applies to every agreement with a client and the Dutch courts have jurisdiction.

Languages

We correspond in Dutch, English, German and French. That is not window dressing: a demand to a German retailer written in German, citing the law that applies there, is demonstrably answered more often than the same letter in Dutch. See international recovery.

Complaints about us

Anyone dissatisfied with our service can say so through our complaints procedure (in Dutch). We handle every complaint in writing and within a fixed period.